HBO’s latest documentary on Billy Joel is enlightening, though it holds back in certain areas.

HBO’s two-part documentary, Billy Joel: And So It Goes, offers an enlightening journey into the life of a multifaceted music icon who has graced the pop music scene for decades. This film exemplifies the delicate balance filmmakers navigate in portraying modern celebrities, blending access with a sense of objectivity. Guided by the creative visions of Susan Lacy and Jessica Levin, seasoned directors from the renowned PBS series American Masters, alongside esteemed executive producers like Tom Hanks and Sean Hayes, the documentary is a heartfelt exploration of Joel’s life, enriched with insights from his family, friends, and a wealth of archival treasures.

When the documentary debuted earlier this year at the Tribeca Film Festival, it revealed the human side of Joel, touching on moments of vulnerability, including personal challenges he faced in his early 20s. The filmmakers were able to tenderly capture stories from those close to him, including important narratives from his children, sister, and former wives, who paint a more intimate portrait of the man behind the music.

Joel’s former partner, Elizabeth Weber, shares her experiences, highlighting the challenges brought on by his rising fame and the pressures it created. The documentary invites us to reflect on how personal experiences shape artistic expression. For instance, songs like “Piano Man” emerged from his struggles in Los Angeles, while “New York State of Mind” flowed effortlessly during a transformative bus ride to New York City.

The documentary also gently addresses the complexities of Joel’s journey, revealing moments of contrast between his successes and the darker facets of his life. Yet, as we witness stories of forgiveness and enduring love from those around him, we are reminded of the healing power of connection and the journeys we all undertake towards growth and understanding.

And So It Goes invites viewers to appreciate not only the hits but the enduring impact of Joel’s artistry. This expansive narrative begins with his childhood in Long Island and embraces the poignant concluding chapter of his decade-long residency at Madison Square Garden. While the film doesn’t touch on Joel’s recent health challenges, it arrives at a perfect time, encouraging us to reconnect with the songs that resonate beyond the moment they were released.

Ultimately, this documentary serves as a beautiful reminder of the resilience of the human spirit and the universal experiences that bind us all together.